Brandywine Realty Trust

Vice President, Marketing, Client Satisfaction, & Brand Management

US-PA-Philadelphia
1 week ago(1/8/2018 8:09 AM)
ID
2018-1491
# of Openings
1
Category
Marketing

Overview

Brandywine Realty Trust (NYSE: BDN) is one of the largest, publicly traded, full-service, integrated real estate companies in the United States with a core focus in the Philadelphia, Washington, D.C., and Austin markets. Organized as a real estate investment trust (REIT), we own, develop, lease and manage an urban, town center and transit-oriented portfolio. Our purpose is to shape, connect and inspire the world around us through our expertise, the relationships we foster, the communities in which we live and work, and the history we build together. Our deep commitment to our communities was recognized by NAIOP naming Brandywine the 2014 Developer of the Year — the highest honor in the commercial real estate industry.

 

Responsibilities

Reporting to the CEO, the position will be responsible for:

 

  • Responsible for overseeing all Brandywine company-wide tenant and client service programs.
  • Create and implement tenant service and branding strategies and tactics to accelerate Brandywine’s unique brand positioning and support the organization’s overall business objectives.
  • Design, oversee, or implement programs to enhance the Brandywine client experiences on a day-to-day basis.
  • Create and oversee innovative programs and promotions to build the Brandywine brand, including overseeing Brandywine’s co-working initiatives.
  • Responsible for evaluating all commercial real estate technology opportunities and serve as “internal” clearing house and coordinator.
  • Develop new and innovative practices to stimulate our Property Management, Tenant Service and Leasing teams to advance the Brandywine brand.
  • Examine existing practices and seek avenues for company-wide integration.
  • Enhance Brandywine’s reputation by accepting ownership for accomplishing new and different requests, including exploring opportunities to add value to existing processes and design new Brandywine customer programs.
  • Assist with new business development and general corporate marketing via interface with regional marketing teams and corporate support functions.
  • Overseeing the planning, implementation and evaluation of corporate and as-requested project level marketing strategies and activities.
  • Other duties as assigned.

Qualifications

  • Bachelor’s or Master’s Degree.
  • Minimum of fifteen (15) years of previous Sales and Marketing or related customer experience.
  • Proven track record of customer service accomplishment and innovative decision-making.
  • Demonstrated strong customer service, problem solving and decision making skills.
  • Demonstrated energetic, self-motivating and a “can do” positive attitude.
  • Possesses tested experience in combining extensive business knowledge to integrate and develop sound budgets and business plans.
  • Superior organizational skills.
  • Excellent verbal and written communication skills. Possess exceptional interpersonal communication skills.
  • Ability to work independently on assigned tasks, as well as to accept direction on given assignments.
  • Strong time management, organizational skills with an emphasis on attention to detail.
  • Must be pro-active and have the ability to anticipate future needs.
  • Must be able to interact with a diversified group of people both internally and externally.
  • Must be a collaborate leader.

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