The purpose of this position is to provide assistance to Facility Management team in completion of multiple functions of building operations and maintenance. Must have property management experience.
Back-up coverage of Facilities HelpDesk - Create and assign work order requests to Engineering, Cleaners, Office Movers, Office Installers, Plant Technician, Exterminator and other scheduled vendors.
Oversees and/or coordinates maintenance/repair work assignments performed by technicians, vendors and contractors performing building maintenance, landscaping, and janitorial work.
Responds to client inquires and complaints. Ensures timely and quality service delivery to clients. Follows up with clients to ensure customer satisfaction.
Performs facilities inspections and create follow up on corrective work orders as necessary.
May coordinate and manage move, add and change activities.
Create and install signage as required to keep current with moves and office reconfigurations.
Excellent customer, computer, verbal and written communication skills.
Ability to multi-task and effectively organize responsibilities to achieve property goals and objectives.
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.
Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.
Requires ability to perform light maintenance work.
Ability to understand and carry out general instructions in standard situations.
Ability to solve problems in standard situations.
Requires basic analytical skills.
Intermediate skills with Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook, and intranet/internet. Ability to use work order system.
Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
EDUCATION and/or EXPERIENCE
Associates Degree or minimum 2 years work experience in facilities management or property management.